Sliding Scale and Free Clinics

Hancock Walk-in Care
Address: 1000 E. 41st Street, Ste. 925
Austin, TX - 78751
Phone:  (512) 978-9940
Fax Number:  (512) 901-9702
Office Hours
    - Monday 8:00 AM - 8:00 PM
    - Tuesday 8:00 AM - 8:00 PM
    - Wednesday 8:00 AM - 8:00 PM
    - Thursday 8:00 AM - 8:00 PM
    - Friday 8:00 AM - 8:00 PM
    - Saturday 8:00 AM - 8:00 PM
    - Sunday 8:00 AM - 8:00 PM

This clinic operates under a SLIDING SCALE model. This means that it MAY NOT be free depending on your income. You will be required to prove financial need in order to receive free services or services at a reduced cost. In order to get more information on this clinic, click on the icons below. You may be required to join for free in order to access full contact information.

About Hancock Walk-in Care
Sliding Scale

Available Services:
Cough, cold or sore throat
Fever or flu symptoms, vomiting
Ear infection
Cuts, bumps and sprains
Twisted or sprained ankle
General wound care
Minor skin rash
Mild asthma
Basic laboratory testing
Minor procedures to include toenail removal
Urinary tract infections

*If you have a significant headache, abdominal pain, bleeding, or suspicion of a broken bone, check with your provider during the day, or go to an emergency room for care.

Who Can Use the Walk-In Services?
If you have Medicare, Medicaid or commercial insurance, you are eligible to use services at these sites.  Patients 6 months and older who are already in our system may also use these services.  This includes patients with Medicare or Medicaid, those in the Medical Assistance Program (MAP), CHIP, commercial insurance and sliding fee schedule patients.

8 am - 8 pm, daily

How Do I Use the Walk-In Services?
During the Day - Sunday through Saturday
If you are ill or have a minor injury during normal office hours, please contact your CommUnityCare primary care provider.  If that office cannot get you in that day, they will refer you to one of our three walk-in locations.

Weekends and After-Hours
For after hours or evening illness or minor injury, CommUnityCare patients may go directly to the Hancock office to receive acute care.  Patients are seen on a first-come, first-serve basis.  Our goal is to help you avoid unnecessary trips to the emergency room.
Prescription Benefit for MAP and Sliding Fee Scale Patients

Since this is a sliding fee scale clinic, we have provided the Federal Poverty Guidelines below. Visit the Hancock Walk-in Care website listed above to see what the level is needed for free care.

Federal Poverty Guidelines for 2021
Persons In Family Household Poverty Guideline Salary per year
1 $12,760
2 $17,240
3 $21,720
4 $26,200
5 $30,680
6 $35,160
7 $39,640
8 $44,120

For Households with more than 8 persons, add $4,480 for each additional person.
*Alaska and Hawaii have different rates for HUD federal poverty guidelines.

These numbers above represent 100% of the Federal Poverty Rate. In order to get legal aid from some offices, they use a sliding fee scale. When they use a sliding fee scale, the 100% rate can be different than 100%. In those cases, using for example a 200% federal poverty level, you will only need double the 100% number listed above to 200%.

COVID-19 (Coronavirus) Information for Patients
Contact your healthcare provider by phone before coming to a clinic or hospital if you meet the following criteria:
Symptoms such as fever, cough or shortness of breath, fatigue, headache, muscle or body aches, loss of taste or smell, sore throat, congestion or runny nose.
Contact with someone with confirmed COVID-19 within 14 days of onset of systems

Mild Covid Symptoms
Low-grade fever (approx 100 degrees Fahrenheit for adults)
Nasal congestion
Runny nose
Mild, dry cough
Mild body aches

Moderate Covid Symptoms
Fever above 100.4 F
Persistent cough
Temporary shortness of breath when you exert yourself
Exhaustion, need to stay in bed

Severe Covid Symptoms
Constant trouble breathing
Persistent chest pain or pressure
Trouble staying awake
Blue lips or face

Questions and Answers

Are you familiar with Hancock Walk-in Care? Help users find out answers.

We publish all Helpful information.

  • What is your current illness that you are seeking help for?

    • 0 votes
      Posted Sunday, November 25, 2018


    • 0 votes
      Posted Thursday, July 11, 2019

      Ear flushing

    • 0 votes
      Posted Wednesday, August 28, 2019

      A big pimple in the bottom of my butt cheek and it’s really painful

    • 0 votes
      Posted Tuesday, January 21, 2020

      Constant Abdominal bloating

    • 0 votes
      Posted Friday, March 6, 2020

      Possible ear infection

    • 0 votes
      Posted Thursday, February 27, 2020

      In need of meds

    • 0 votes
      Posted Friday, April 17, 2020

      Need medicine blood pressure and thyroid

    • 0 votes
      Posted Monday, June 1, 2020

      Acute pain

    • 0 votes
      Posted Monday, August 10, 2020

      sore throat

    • 0 votes
      Posted Monday, September 14, 2020

      bruising and swelling hand

    • 0 votes
      Posted Wednesday, September 30, 2020

      Back and sciatic, need mri

    • 0 votes
      Posted Saturday, November 7, 2020

      dizziness, nausea, stomach pain and ear ache

  • If you have used a free clinic or sliding fee scale clinic how did you qualify?

    • 0 votes
      Posted Sunday, November 25, 2018

      Community Care Braker Lane ATX 78753

    • 0 votes
      Posted Friday, April 17, 2020

      Unable to work

    • 0 votes
      Posted Monday, August 10, 2020

      Unable to work

    • 0 votes
      Posted Saturday, November 7, 2020

      unable to work

  • Do you have health insurance? Do you have a high deductible?

  • If you have any other information you would like us to know, please enter it here.

    • 0 votes
      Posted Sunday, November 25, 2018

      Currently dealing with a cough after being sick and menopausal

    • 0 votes
      Posted Thursday, July 11, 2019

      Piece of cotton lodged in ear canal

    • 0 votes
      Posted Thursday, February 27, 2020

      I'm out of my meds and in need of new persciptions

    • 0 votes
      Posted Friday, April 17, 2020

      Out of my medicine and need it

    • 0 votes
      Posted Monday, August 10, 2020

      swollen tonsils

    • 0 votes
      Posted Monday, September 14, 2020

      recently started see what looks like bites

    • 0 votes
      Posted Wednesday, September 30, 2020

      Have had X-rays performed and referred me to have an mri performed

  • Have you used any other local free clinics? How did you qualify?

  • Have you used this clinic? What is your opinion of it?

    • 0 votes
      Posted Friday, April 17, 2020

      Yes, I like the service and staff and availability

Photo Gallery

Crowd Source Service Rates - Let Our Users Know If You Paid During Your Visit

Have you visited Hancock Walk-in Care before? Let our users know, some cost details!

Attention We cannot guarantee the clinic costs to be completely accurate. Costs are displayed for informational purposes for our users. We have compiled prices provided by users and online research. In order to obtain actual costs please contact Hancock Walk-in Care directly.

Hancock Walk-in Care Service Rates As Posted By Users And Research
This is not necessarily factual. Use this as a guide while you are reviewing this clinic.

Date Added Cost   Type Description
Nov 20, 2020 $0   Completely Free Clinic rash
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