COVID-19 (Coronavirus) Information for Patients
Contact your healthcare provider by phone before coming to a clinic or hospital if you meet the following criteria:
Symptoms such as fever, cough or shortness of breath, fatigue, headache, muscle or body aches, loss of taste or smell, sore throat, congestion or runny nose.
Contact with someone with confirmed COVID-19 within 14 days of onset of systems
- - Monday 9:00 AM - 5:00 PM
- Tuesday 9:00 AM - 5:00 PM
- Wednesday 9:00 AM - 5:00 PM
- Thursday 9:00 AM - 5:00 PM
- Friday 9:00 AM - 5:00 PM
- Saturday 9:00 AM - 12:00 PM
- Sunday closed
This clinic operates under a SLIDING SCALE model. This means that it MAY NOT be free depending on your income. You will be required to prove financial need in order to receive free services or services at a reduced cost. This is a health care center funded by the federal government. This means even if you have no insurance you can be covered. The center is also income based for those making an income. This health center can cover services such as checkups, treatment, pregnancy care (where applicable), immunizations and child care (where applicable), prescription medicine and mental and substance abuse where applicable. Contact them at the number provided for full details. Esperanza Health Center Medical and Dental Clinic is a Community Health Center. In order to get more information on this clinic, click on the icons below. You may be required to join for free in order to access full contact information.
HOURS OF OPERATION:
Dental: 1st/3rd Saturdays, 9am-12 noon
Medical Services 'Adult Preventive and Acute Care, Pediatrics, Women's and Prenatal Care, Hospital Care, Chronic Disease Management, and Specialty Care
Behavioral Health Services
Care in the Community, including our Community Health Promoter program
Nutrition and Wellness
On-Site Medication Dispensary
Comprehensive HIV Care
Esperanza is a one-of-a-kind, faith-based non-profit organization that provides bilingual care to under-insured or uninsured Philadelphians regardless income or status. Started in June of 1989 by Carolyn Klaus as a small walk-in clinic, it continues to primarily serve the Latino and African communities at three locations to this day. The centers are manned by 23 mostly-bilingual clinical care providers and 130 staff members. Last year alone, Esperanza treated more than 7,000 patients, clocking in some 36,000 visits, and offering a full range of medical services for all ages. A Christian organization, Esperanza also offers social services, mental and, of course, spiritual guidance, partnering with churches and schools and even offering fitness programs for kids. Its Community Health Promoter Program trains community leaders and lay people on health-related issues to help them distribute that knowledge to the community.
Payment and Insurance
If you need assistance with healthcare and payment options, and whether or not you have insurance — we are here to help you!
What insurance do you accept?
If you have insurance, we accept a number of plans at Esperanza:
All Medicaid insurances in SE Pennsylvania: Health Partners Plans, Keystone First, Keystone First Community HealthChoices (CHC), United Healthcare PA Community Plan, Aetna BetterHealth, PA Department of Human Services Medical Assistance, Community Behavioral Health (Medical assistance for behavioral health).
CHIP: Kidz Partners, Keystone Health Plan East CHIP, United Health Care CHIP, Aetna Better Health Kidz.
Medicare: Medicare, Aetna Medicare, Cigna HealthSpring (formerly Bravo), Health Partners Medicare, Keystone 65, Keystone VIP Choice.
Commercial Health Insurance Plans: Aetna, Keystone Health Plan East, IBC Marketplace Proactive plans, IBC Personal Choice, Magellan
Please note that if you are part of an HMO, you will need to contact the insurance company to request a change to one of our clinicians before we can begin to take care of you. It is also your responsibility to notify us about any changes in your insurance coverage.
What if I don’t have health insurance – can I still become a new patient at Esperanza?
We can help you apply for insurance! Please call us at (215) 302-2210 to make an appointment with one of our bilingual Insurance Assisters, or ask one of our staff members about insurance assistance during your visit. Our Insurance Assisters will gladly help you to determine your eligibility for insurance plans and programs, including:
HealthChoices (Medicaid): You can apply for insurance under Pennsylvania’s HealthChoices (Medicaid) program if you are a Pennsylvania resident ages 21 to 64 who meets the income criteria.
Marketplace Insurance Options ("ObamaCare"): You are eligible to apply for Marketplace Insurance plans under the Affordable Care Act ("ObamaCare") if you are age 18 or older and are a U.S. citizen/national or are lawfully present in Pennsylvania.
If you are not eligible for insurance coverage, you may still become an Esperanza patient and apply for discounted care through our Uninsured Patient Program. Under this program, your fee may be anywhere from $20 to $60 for a medical or dental visit. This sliding scale fee is based on your income and family size. You will need to meet with the Patient Access Liaison (PAL) prior to your first appointment to review your household size and proof of income to determine eligibility. Proof of your household income may include:
Most recent tax return or W2
Most recent paycheck stubs for each working family member (one month’s income
Letter from your employer stating your income if working under the table
SSA, SSI, or Unemployment award letters
Patients of Esperanza Health Center will not be denied access to services due to inability to pay. If you believe that you are unable to pay the nominal fee that is requested by our sliding fee scale, please ask to speak with the office manager prior to your visit.
Also, uninsured persons who are HIV-positive will receive care at Esperanza on a sliding-fee scale through funding from a Ryan White Grant.
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