COVID-19 (Coronavirus) Information for Patients
Contact your healthcare provider by phone before coming to a clinic or hospital if you meet the following criteria:
Symptoms such as fever, cough or shortness of breath, fatigue, headache, muscle or body aches, loss of taste or smell, sore throat, congestion or runny nose.
Contact with someone with confirmed COVID-19 within 14 days of onset of systems
This clinic operates under a SLIDING SCALE model. This means that it MAY NOT be free depending on your income. You will be required to prove financial need in order to receive free services or services at a reduced cost. This is a health care center funded by the federal government. This means even if you have no insurance you can be covered. The center is also income based for those making an income. This health center can cover services such as checkups, treatment, pregnancy care (where applicable), immunizations and child care (where applicable), prescription medicine and mental and substance abuse where applicable. Contact them at the number provided for full details. Petaluma Health Center Inc is a Community Health Center. In order to get more information on this clinic, click on the icons below. You may be required to join for free in order to access full contact information.
How can I pay for my medical care?
We require all medical services to be paid for at the time of service. We accept credit cards, debit cards, cash and checks. We also have a payment plan for those who need to pay for services over several months.
Do I qualify for any financial assistance?
You may qualify for financial assistance based on your income level. We can determine this at the time of your visit.
I received a bill and have a question, what do I do?
Please call the Billing Department at (707) 559-7677.
Where can i make a payment?
If you'd like to make a payment, our staff is happy to assist you at the Welcome Desk. If you need to speak to someone in the billing department, please call (707) 559-7677. If your billing matters cannot be solved on the phone, you can speak to a representative in person at the Financial Services Office located just down the street from the Main Center:
Petaluma Health Center, Financial Services Office
1304 Southpoint Blvd., Ste. 250
Petaluma, CA 94954
Upon entering the building, Suite 250 is up the stairs on the right hand side. Look for the Petaluma Health Center sign outside of the office.
We strongly advise contacting the billing department via phone prior to traveling to their office. We apologize for any inconvenience.
What insurances does PHC accept?
Western Health Advantage
Various state programs
What are the fees for various procedures?
Fees vary depending on the services provider.
Please call our Billing Department at (707) 559-7677 to determine the cost of your services.
What is Sliding Scale?
Sliding Scale is a discount program offered to patients based on their income levels.
All patients who qualify for this program are expected to apply for Medi-Cal insurance within 90 days.
I can not afford my prescription, what can I do?
We have a Patient Assistance Program that helps patients who are unable to afford the full cost of medications.
Your provider of care may refer you to this program based on need and income level.
Acute sick visits
Chronic disease management (Diabetes, Hypertension, Asthma, etc.)
Skilled nursing home visits
Referral to specialists
Well child exams
Well adult exam
Physicals for school, work, sports, disability
Cancer screening for women
STD testing and treatment
The Petaluma Health Center if a Federally Qualified Health Center (FQHC) that accomplishes its mission through collaborative, innovative programs, services and referral resources to meet the economic needs of the entire community.
We offer family medical care, obstetrics & gynecology, family centered birthing, mental & behavioral health, integrative medicine, dental services and more to residents of Petaluma, Penngrove, Cotati, Rohnert Park and the surrounding areas. Our total service area is approximately 120,000 people. We are organized as a private, non profit corporation and governed by a consumer and community led Board of Directors.
Family HealthCare Network is a private, non-profit community-based organization.
Federally Qualified Health Center
FQHCs are community-based organizations that provide comprehensive primary care and preventive care, including health, oral, and mental health/substance abuse services to persons of all ages, regardless of their ability to pay or health insurance status.
Monday - Thursday: 8:00am to 8:00pm
Friday: 8:00am to 5:00pm
Saturday: 8:30am to 12noon
Monday - Friday: 8:00am to 6:30pm
Saturday: 8:00am to 4:30pm
Monday - Thursday: 7:30am to 6:00pm
Friday: 7:30am to 5:30pm
Saturday: 7:30am to 12:00pm
Monday - Thursday: 9:00am to 6:00pm
After Hours Service for PHC patients
A medical provider is available by phone to take your urgent call seven days a week. Call the main number and asked to be connected to the provider on call, (707) 559-7500.
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